Returns & warranty

• Tell us within 30 days of delivery, with your order reference and a photo of the part and the packaging.
• We ship a replacement at our cost, or refund in full including the original freight — your choice.
• Please do not return a faulty part before contacting us; we may not need it back, and unannounced returns can be refused at customs.

If you are buying as a consumer, you may cancel within 14 days of receiving the goods without giving a reason. We refund the item price and the standard outbound freight within 14 days of receiving the returned goods or proof of return, whichever is earlier.

• Return freight is paid by you unless the goods were faulty or incorrectly supplied.
• Goods must come back unused, in their original packaging, with all accessories.
• This right does not apply to parts made to your specification, firmware programmed to your requirement, or sealed items that have been opened for installation.

Orders placed by a company for business use are not covered by the consumer withdrawal right. We still accept returns of unused standard catalogue items within 30 days, subject to a 15% restocking charge and return freight at your cost. Custom, programmed and cut-to-length items are non-returnable unless faulty.

• 12 months from delivery against defects in materials and workmanship.
• Covers repair or replacement; it does not cover wear parts, damage from incorrect wiring, over-voltage, water ingress beyond the stated IP rating, or unauthorised modification.
• Warranty claims are handled by email with photos or a short video of the fault — we do not require you to ship the part back before we respond.

Email sales@rhinemeter.com or message us on WhatsApp at +86 153 1306 7696 with your order reference. We reply within one business day and will give you the return address and the paperwork to put on the parcel. Refunds are issued to the original payment method.

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